Contact

Have another question?

Please contact us

Do you have questions, comments or just want to share something with us? We'd love to hear from you! Please fill out the form below and our team will get back to you shortly. Our team strives to give you the best service possible and answer all your questions. Typically your message will be responded to within 24 hours.

For immediate assistance, you can also reach us via email at info@getzefrain.com. We are always ready to help you and make your shopping experience as pleasant as possible.

FREQUENTLY ASKED QUESTIONS

Need help with your order or have a question about one of our products? Please contact our support team at info@loranor.com

What is the return policy?

There is a 90-day period to return or exchange an item, provided it is unworn and in original condition. Loranor strives for complete satisfaction with every purchase.

What is the delivery time?

For New Zealand, delivery typically takes 7–10 business days. All orders are carefully packaged and shipped with track & trace to ensure safe and reliable arrival.

What about the product quality?

Each item is carefully selected and crafted from premium materials. Loranor offers not only style, but also durability and true luxury.

What are the contact options?

The Loranor team is available 5 days a week and can be reached via e-mail: info@loranor.com. Responses are usually provided within 24 hours.

Our customer service is available Monday through Friday from 8 a.m. to 6 p.m
Average response time: 24h

What is the return policy?

There is a 90-day period to return or exchange an item, provided it is unworn and in original condition. Loranor strives for complete satisfaction with every purchase.

What is the delivery time?

For New Zealand, delivery typically takes 7–10 business days. All orders are carefully packaged and shipped with track & trace to ensure safe and reliable arrival.

What about the product quality?

Each item is carefully selected and crafted from premium materials. Loranor offers not only style, but also durability and true luxury.

What are the contact options?

The Loranor team is available 5 days a week and can be reached via e-mail: info@loranor.com. Responses are usually provided within 24 hours.

An appreciation of which we are proud

Average

4.6 / 5

Based on 1639 reviews

Highly satisfied

My first order from this webshop and I am very satisfied. The products are of high quality and the prices are reasonable. I had some questions about a product and got a quick and clear answer via email. Definitely recommend it!