Return Policy

1. Return Period

Loranor offers a return period of 90 days after receipt.
Items can be returned or exchanged within this period, provided they are unworn, undamaged, and in their original packaging.

2. Conditions

  • The item must be in original condition.

  • All tags, accessories, and packaging must be included.

  • Hygiene products and custom-made items cannot be returned for safety reasons.

3. Costs

Return shipping costs are the responsibility of the customer, unless otherwise stated or agreed.

4. Refunds

Once the returned item has been received and approved, the refund will be issued within 7 business days using the original payment method.

5. Return Address

All return packages must be sent to the address below:

Recipient Name: Yan Pan
Street Address: Block 72, ZhongHui QinLing Building
City: DongGuan City
Province: GuangDong Province
Postal Code: 523820
Country: China

⚠️ Important: Please write the store name (Loranor) and your order number clearly on the package before shipping.
Packages without this information may experience delays in processing.

6. Important Customs Information

When sending a return package, please ensure that the declared value does not exceed 19 USD or 19 EUR.
Declaring a higher value may cause customs taxes, which will be charged to the sender.

FREQUENTLY ASKED QUESTIONS

Need help with your order or have a question about one of our products? Please contact our support team at info@loranor.com

What is the return policy?

There is a 90-day period to return or exchange an item, provided it is unworn and in original condition. Loranor strives for complete satisfaction with every purchase.

What is the delivery time?

For New Zealand, delivery typically takes 7–10 business days. All orders are carefully packaged and shipped with track & trace to ensure safe and reliable arrival.

What about the product quality?

Each item is carefully selected and crafted from premium materials. Loranor offers not only style, but also durability and true luxury.

What are the contact options?

The Loranor team is available 5 days a week and can be reached via e-mail: info@loranor.com. Responses are usually provided within 24 hours.

Our customer service is available Monday through Friday from 8 a.m. to 6 p.m
Average response time: 24h
Get in touch

What is the return policy?

There is a 90-day period to return or exchange an item, provided it is unworn and in original condition. Loranor strives for complete satisfaction with every purchase.

What is the delivery time?

For New Zealand, delivery typically takes 7–10 business days. All orders are carefully packaged and shipped with track & trace to ensure safe and reliable arrival.

What about the product quality?

Each item is carefully selected and crafted from premium materials. Loranor offers not only style, but also durability and true luxury.

What are the contact options?

The Loranor team is available 5 days a week and can be reached via e-mail: info@loranor.com. Responses are usually provided within 24 hours.

An appreciation of which we are proud

Average

4.6 / 5

Based on 19.739 reviews

Highly satisfied

My first order from this webshop and I am very satisfied. The products are of high quality and the prices are reasonable. I had some questions about a product and got a quick and clear answer via email. Definitely recommend it!

Eleanor Huxley
06/04/2024
Verified

Excellent quality

I am impressed by the quality of the clothing. The fabrics feel luxurious and the fit is perfect. Delivery was smooth and everything was beautifully packaged.

Amelia Roberts
12/07/2025
Verified

Great experience

Shopping at this store was a pleasure. Clear communication, fast processing and free shipping is a big plus. I will definitely order again.

James Walker
25/05/2025
Verified

Beyond expectations

The items are even more beautiful in real life than in the pictures. Classy and timeless pieces that elevate any outfit. Highly recommend.

Sophia Turner
07/06/2025
Verified

Fast and reliable

I received my order within the promised time frame. The tracking was accurate and customer service answered my question within hours.

Liam Johnson
06/08/2025
Verified

Luxury feel

From the packaging to the clothing itself, everything feels high-end. You can tell a lot of care goes into the details.

Olivia Smith
29/06/2025
Verified

  • Free shipping

    We offer free shipping in New Zealand for all orders.

  • Customer Service

    Our customer service is available Monday through Friday from 9 a.m. to 6 p.m.

  • Secure payments

    We offer secure payments with Credit Card, Paypal, Amex, Apple pay, Google pay, Shop pay and Unionpay.

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